2024 Customer Satisfaction survey

The results from our 2024 Customer Satisfaction Survey are in, and we’re thrilled to share them!

We asked clients to rate our software and services across 13 key performance indicators (KPIs), and here’s what we found.

  1. Satisfaction

Our customers reported high levels of satisfaction with both our software and services, scoring us a 4.75 out of 5. This is a great achievement considering our wide range of solutions, and it reflects our dedication to working with only world-class partners with proven products. We also work tirelessly to ensure our own software is developed with the same high standards of features and functionality.

  1. Ease of Use, Performance, and Support

We believe these are some of the most critical aspects of any solution. That’s why we’re so proud to have received a perfect 5 out of 5 score across all three. For maximum benefit, software must be both easy to use and perform flawlessly. Our high support score demonstrates our commitment to always being available to our customers and providing top-tier support services.

  1. Reachability, Responsiveness, and Quality

We also received perfect 5 out of 5 scores for these metrics, reflecting our dedication to the fundamentals that distinguish us. Our support team is always reachable through multiple channels (chat, email, and voice), and responds to every inquiry, regardless of whether it’s directly related to our products. Our support philosophy is simple: “If we can help, we will.”

  1. Functionality and Integrations

A strong enterprise solution is characterized by its ability to connect with other systems. We scored a 4.8 out of 5 in this area, and we embrace every integration challenge. We achieve seamless information flows between our solutions and other systems by offering clients and partners multiple integration options. These include a granular RESTful API, direct database connections, and other methods.

  1. Value for Money and Willingness to Recommend

Ultimately, business decisions are often driven by the bottom line. We’re delighted that our clients see great value in their investment and are willing to recommend us, scoring us a 4.8 out of 5 in this area.

In Conclusion

We’re delighted with our best-ever results in the 2024 Customer Satisfaction Survey, but we won’t stop here. We’ll strive for even higher scores this year. Thank you to all our clients for making 2024 our best year yet!

dbs Software & Services (dbs) is a long-standing provider of document management and process automation solutions for education and business, and the exclusive provider of Tessi Docubase® in North America.

Tessi Docubase® is an enterprise-grade modular, secure, and easy-to-use document management system that seamlessly integrates with Business Information Systems. Its secure architecture and a broad range of features make it the perfect solution for a wide range of enterprises and use cases.

dbs LiveForms, is a low-code Business Process Automation platform. Its sole focus is simplifying complex processes by automating repetitive steps – from data capture to alerts, notifications, email confirmations, and everything in between quickly, without involving a programmer.

dbs eSign is a cloud-based electronic signature solution that allows users to manage the signing process for a document, from upload to signing and sealing, from any mobile device or computer.

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